Privacy Policy

This Privacy Policy describes how Thread Bound & Feather ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website.

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1. Information We Collect

We may collect the following personal information:

• Name, email address, and contact details

• Billing and shipping address

• Order and transaction details

• Account information (if created)

• Device and technical data (including IP address, browser type, cookies)

• Website usage data

This information is collected directly from you or automatically through your use of our website.

 

2. How We Collect Information

We collect personal information when you:

• Place an order

• Contact us or submit forms

• Subscribe to marketing communications

• Browse or interact with our website

 

3. Purpose of Collection

We collect and use your personal information to:

• Process and fulfil orders

• Provide customer support

• Communicate with you about your order

• Send marketing communications (if you opt in)

• Improve our website and services

• Comply with legal obligations under Australian law

 

4. Print-on-Demand and Third-Party Disclosure

We use third-party print-on-demand providers to manufacture and ship products.

By placing an order, you acknowledge that:

• Your personal information (including name and shipping address) will be shared with fulfilment partners solely to complete your order

• These providers may be located outside Australia

• Your information may be transferred, processed, and stored overseas

We take reasonable steps to ensure overseas recipients handle personal information in accordance with the Australian Privacy Principles.

 

5. Overseas Disclosure

Your personal information may be disclosed to third-party service providers located outside Australia, including:

• Fulfilment providers

• Payment processors

• Website hosting providers

• Analytics and marketing services

 

By using this website, you consent to this disclosure.

6. Website Hosting

 

Our store is hosted on the Wix platform. Your data may be stored through Wix’s data storage systems and secure servers.

7. Payments

Payments are processed securely through third-party providers. We do not store full payment card details.

 

8. Cookies

We use cookies and similar technologies to:

• Enable website functionality

• Analyse usage

• Improve user experience

You can control cookies through your browser settings.

 

9. Direct Marketing

We may send marketing communications if you have opted in. You can unsubscribe at any time.

 

10. Access and Correction

Under the Privacy Act 1988 (Cth), you may request access to or correction of your personal information by contacting us.

 

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us to make a complaint.

We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

 

12. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

 

13. Changes

We may update this policy at any time by publishing a revised version on this website.

 

14. Contact

Thread Bound & Feather
Email: threadboundfeather@gmail.com